At Paksouq.ae, we aim to provide a seamless ordering experience and timely delivery of fresh Pakistani meat, snacks, and frozen products to our customers across the UAE. Below, you’ll find all the details about how we process your orders and deliver them to your doorstep.
1. Placing an Order
1.1 Easy Online Ordering:
• Browse our wide range of fresh meat, snacks, and frozen products.
• Add your desired items to the cart.
• Proceed to checkout and complete the payment process.
1.2 Order Confirmation:
• Once your order is placed, you will receive a confirmation email or WhatsApp message with your order details.
• Please double-check your contact and delivery information to ensure accuracy.
1.3 Order Cut-off Times:
• Orders placed before 12:00 PM will be processed for next-day delivery.
• Orders placed after this time will be scheduled for the following day.
2. Delivery Information
2.1 Delivery Coverage:
• We deliver to all major cities and areas across the UAE.
2.2 Delivery Charges:
• Free delivery is offered for orders above 100 AED.
• A small delivery fee may apply to orders below this amount, depending on your location.
2.3 Delivery Timelines:
• Standard delivery time is within 24–48 hours from the time of order confirmation.
• Delivery times may vary slightly on public holidays or during peak seasons.
2.4 Delivery Conditions:
• To ensure freshness, our products are transported in temperature-controlled vehicles.
• Customers must be available at the delivery address to receive the order.
3. Payment Options
We accept the following payment methods for your convenience:
• Credit/Debit Cards: Secure online payments via our website.
• Cash on Delivery (COD): Pay upon receiving your order.
• Bank Transfers: Available upon request.
4. Special Instructions
4.1 If you have specific delivery instructions (e.g., building access codes, preferred delivery time), please provide them at checkout.
4.2 Allergies or preferences? Let us know, and we’ll accommodate your needs wherever possible.
5. Order Tracking
• Stay informed with live updates on your order status.
• Our team will notify you via email, SMS, or WhatsApp once your order is out for
delivery.
6. Failed Delivery Attempts
6.1 If the delivery fails due to incorrect address details or unavailability of the recipient, we will attempt to contact you to reschedule.
6.2 Additional charges may apply for redelivery if the order is not received during the scheduled delivery window.
7. Freshness Guarantee
At Paksouq, we take pride in delivering fresh, high-quality products. If you experience any issues with your order, please contact us within 24 hours of delivery.
8. Contact Us
For questions or assistance regarding your order or delivery, feel free to reach out to us:
• Email: info@paksouq.ae
Thank you for choosing Paksouq.ae. We look forward to serving you with the finest fresh Pakistani meat, snacks, and frozen products!
